Overview
Guard Tour helps you organise, log, monitor and execute routine security tasks, improving safety, security and accountability for your staff. Key capabilities include:
- Real Time Tracking: Monitor guard progress in GateKeeper as they conduct predefined tasks.
- Overdue Alerts: Combine with Advanced Alerts for email/SMS/popup notifications when guards are overdue, ensuring staff safety.
- Flexible Grouping: Tours can be broken into ordered and unordered groups of sub-steps, allowing guards to randomize the order of activities to make patrols less predictable.
- Accountability & Dispute Resolution: Comprehensive audit trail for completed patrols.
- Automation: As the guard progresses, tasks like re-arming cleared areas can happen automatically.
- Scheduling: Tours can be started manually or via a pre-defined schedule.
- Reporting: Generate reports on which patrols were completed.
Requires: Integriti Pro V 18.1.0 or later.
Licensing:
- Integriti V19.1 and earlier: Guard Tour Manager (996927).
- Integriti V20 and later: Requires Integriti Corporate Edition (no additional license).
Prerequisites
- Integriti System Designer with installer-level access.
- Integriti Pro V 18.1.0 or later, with appropriate licensing.
- Integriti GateKeeper for daily operation and monitoring.
- Operators must have permissions to “see” and “edit” Guard Tours and Guard Tour Definitions.
Step-by-Step
Create a Guard Tour Definition
- In Integriti System Designer, navigate to Guard Tour Definitions.
- Click Add New to create a new Guard Tour Definition.
- Enter a Name for the tour.
Configure Steps
Guard Tours consist of Steps organised into groups:
| Step Type | Description |
|---|---|
| Simple Step | The most granular unit. E.g., going through a door, disarming an area. |
| Group Step | A grouping of steps that must be completed in the specified order. Can contain other Group Steps. |
| Unordered Group Step | A grouping of steps that can be completed in any order. Can contain other Group Steps. |
Recommended Structure: Create an ordered Group containing a number of Unordered Groups. This provides autonomy/randomness while keeping geographically close tasks together — preventing predictable patrol patterns.
- For each Simple Step, set:
- Name: Short phrase to identify the step.
- Instructions: More detailed notes about this step.
- CCTV Entity: A door/area/location to tie the step to relevant cameras.
- Expected Time: Best guess at how long the step should take.
- Minimum Time: Fastest possible completion time (triggers “Too Soon” actions if faster).
- Warning Time: Extra time (added to Expected) before Warning Actions trigger.
- Overdue Time: Extra time (added to Expected) before Overdue Actions trigger.
Tip: Warning & Overdue times are deltas from Expected Time — adjust Expected and the others recalculate automatically.
Configure Triggers (Per Simple Step)
- Triggers tell the system when each part of the tour is completed. Each step can have multiple triggers (any one signals completion).
Available Triggers:
- Door/Area Trigger: Detect area control or door access review events. This trigger only activates if the Guard currently on tour performs the action.
- Review Trigger: A filter stack matching any review record.
- Custom Item Changed: Detect when custom items have changed.
Configure Actions
- Actions allow automation, alerts, and more as a Guard Tour progresses.
Action Categories:
| Category | When Activated |
|---|---|
| Step Started | When the step begins |
| Too Soon | If step completed faster than Minimum Time (in addition to Step End actions) |
| Step End | When the step completes (trigger fires or operator manually completes) |
| Warning | If not completed by Expected Time + Warning Time |
| Overdue | If not completed by Expected Time + Overdue Time |
| Skipped | When a later step is triggered and this step was skipped |
-
Global Actions: Define a common set of actions for the entire tour (applied as if specified for every step). Save significant configuration time.
-
Step Actions: When a specific step needs different behaviour, define actions for any action category. Each step can activate or suppress Global Actions.
-
Common Actions include:
- Log Review
- Control Workstation
- Send Communication Message
- Run Report
- Run External Program
- Escalate Alert
Day-to-Day Operations
- From Gatekeeper, click the “Start New Tour” button.
- Select the Tour Definition and the User (Guard) performing the patrol.
- Click “Start Tour”. Integriti remembers the most recent Tour and User for convenience.
- Monitoring: Double-click any active Tour to open the Guard Tour Summary.
- Track progress and add notes.
- Use the “Show CCTV For Current Step” button for auto-switching CCTV as the guard progresses.
- Right-click past steps to replay associated CCTV footage.
- Printing: Use the “Print / Export” button on the Guard Tour Summary to generate a patrol sheet for guards without mobile devices.
Note: A User (Guard) can only be on a single Guard Tour at any given time. Tours can be forcibly ended from GateKeeper.
Reviewing Completed Tours
- Completed tours remain in the system as records. By default, only active tours are shown.
- To view completed tours, change the “days” filter at the top (e.g., set to 7 for this week).
- Use the Filtered Data report with “Guard Tours” as the target type for formal reporting.
Verification
- Create a simple Guard Tour Definition with 2-3 steps.
- Start the tour from GateKeeper.
- Complete the steps by triggering the configured triggers (e.g., badge at a door, disarm an area).
- Verify the Guard Tour Summary shows progress correctly.
- Test Warning/Overdue actions by setting very short times.
- Print a step list and confirm it renders correctly.
Troubleshooting
| Problem | Resolution |
|---|---|
| Steps not completing | Verify the trigger configuration matches the actual events. Check that the guard performing the action is the one on tour (Door/Area Trigger only activates for the guard on tour). |
| Actions not firing | Check Global vs Step action settings. Verify the step is not suppressing Global Actions. |
| Guard Tour not starting | Check licensing (V19.1 requires 996927; V20+ requires Corporate Edition). Verify operator permissions. |
| CCTV not showing | Ensure the CCTV Entity is correctly assigned to each step and CCTV integration is functional. |