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Third Party Doors

6 min read

Overview

Integriti Third Party Door Integrations allow management of Users, Doors, and other entities within a 3rd party door system from Integriti. This provides a single head-end for day-to-day management, system monitoring, and broad administration of doors, permissions, and structural entities.

Two key features:

  • Entity Synchronisation — Users, Doors, and other entities from Integriti are synchronised to the 3rd party door system. New entities can be created and existing entities updated directly from Integriti.
  • Event Monitoring — Events from the 3rd party door system are pulled into Integriti’s Review, leveraging Integriti’s alarm management and reporting capabilities.

Prerequisites

Licensing

  • Integriti Version License — A specific version of Integriti must be licensed. The installer warns if the requirement is not met; the integration is disabled until sufficient licensing is added.
  • Feature Licenses — Some integrations require additional licenses. See the individual integration’s Release Notes.

System Requirements

Refer to the individual integration’s manual for specific system specifications or pre-installed software. If none are mentioned, the integration shares requirements with the minimum supported Integriti version or installs prerequisites via its own installer.

Installation Requirements

  • The integration must be installed on all Integriti servers first, then on all client workstations.
  • Both 32-bit and 64-bit Integriti Integration Servers must be running for enrolment.

Step-by-Step

1. Installation

  1. Close all instances of the Integriti software suite on the target PC.
  2. Stop all running Integriti services (if installing on the Integriti server).
  3. Download and run the Integriti Door Integration installer on all Integriti servers first, then on all client workstations that will interact with the integration (including viewing video, updating configuration, and invoking commands).
  4. Restart all services that were stopped.

If reverting to an earlier version, uninstall the currently installed version first.

2. Enrolment

  1. In Integriti System Designer, select New Integrated Device from the System tab.
  2. Select the door integration from the list and press Ok.
  3. Give the device a Name and optionally Notes.
  4. Persisted Connection Run Mode — Choose one:
    • Automatically Maintain Connection on Any Single Server (recommended) — Ensures one server is always connected, with failover in HA setups.
    • Maintain Connection on the Specified Server — Runs only on a specified server.
    • Simultaneously Maintain Connection on All Servers — Connection on every Integration Server (may cause duplicate Review records).
    • Disabled — No persisted connection (use only if event/state monitoring is not needed).
  5. Connection Configuration — Under the Device Properties tab, configure integration-specific properties for connecting to the 3rd party system. Refer to the individual integration’s manual.
  6. Events/Alarms — Configure review categories/transitions that will generate Review. Options to trigger inputs based on events may also be available.
  7. Click Save.
  8. Click Refresh Device (if visible/enabled) to load system objects from the 3rd party system (typically for caching or entity assignment).
  9. Save and close — a persisted connection will automatically begin if enabled.

3. Synchronisation

Creating 3rd Party Controllers

A Door in Integriti is a 3rd Party Door if assigned a 3rd Party Controller. Controllers are created through the standard controller creation methods — if a Door Integration is installed, an option for the specific controller type appears.

Associate the controller with an Integrated Device via the Third Party System Device property. Only Doors created with controllers referencing the integration’s Integrated Device are candidates for synchronisation.

Synchronising Doors

  1. Assign a Third Party Controller (that references the Door Integration’s Integrated Device) to a Door.
  2. As long as the integration is online, the Door is automatically recognised for synchronisation.

Deleting Third Party Doors: Delete the Door or change its Controller so it is no longer associated with the integration’s Integrated Device.

Synchronising Other Entities

Typically, Door Integrations also synchronise entities associated with Third Party Doors:

  • Users with permissions to a Third Party Door are synchronised.
  • Time Periods and other entities assigned to a Third Party Door are synchronised.

The exact entities and conditions depend on the specific integration. Refer to the integration’s manual.

Accessing Custom Fields without a Property Grid

If custom fields are not visible in an entity editor:

  1. Click the Customise Layout button or right-click and select Customise Layout.
  2. In the Hidden Items tab, find the custom fields.
  3. Drag the desired fields onto the editor layout.
  4. Click Save to Current Set to persist the layout.

4. Event Monitoring

Monitoring Events/Alarms

Once enrolled and configured for event listening, the integration automatically receives events/alarms from the 3rd party door system (provided Persisted Connection is not Disabled). Each event generates a Review Record with the integration name prepended in square brackets. Categories allow filtering by event type.

Filtering Events/Alarms

Two methods (can be combined):

  • Connection Configuration — Enable/disable event types in the top-level Integrated Device properties.
  • Generate Review Transitions — Select specific Categories to generate Review Records. No categories selected = no monitoring.

Door Events as Triggers

Events from the Door Integration can trigger Scheduled Tasks, Alerts, and other automated actions.

Example — Creating a Review Trigger for Intruder events on a Third Party Door:

  1. In the Alert/Scheduled Task, add a new Review Trigger.
  2. Set Categories to include all Intruder categories.
  3. Go to the Advanced tab.
  4. Add a new row: set field to Door, operator to Equals, and select the desired Third Party Door.
  5. Save and close — future matching door events will activate the trigger.

5. Invoking Commands

Supported door integrations allow commands to be executed on the door system:

  1. Right-click the door integration’s integrated device (from device list or Schematics) → Invoke Integrated Device Command.
  2. Select the command from the dropdown.
  3. Configure options and press Ok.

Commands can also be automated via the Invoke Integrated Device Command Task Action in Scheduled Tasks, Alert Definitions, or Guard Tours.

Refer to the individual integration’s manual for available commands and options.

Verification

  • Persisted connection establishes successfully (check logs for connection messages).
  • Third Party Controllers appear as an option when creating controllers.
  • Doors assigned to Third Party Controllers synchronise to the 3rd party system.
  • Events from the 3rd party door system appear in Integration Review.
  • Review Triggers using Door events activate as expected.
  • Invoke Command executes successfully on the door system.

Troubleshooting

IssueChecks
Plugin doesn’t appear in New Integrated Device listAre both 32-bit and 64-bit Integriti Integration Servers running? Restart both servers and the System Designer client.
Events/Alarms not being receivedIs Persisted Connection enabled and connected? Does Generate Review Transitions contain review categories? Check Connection Configuration for event filtering.
Doors not synchronisingIs the Third Party Controller’s Third Party System Device property set to the correct Integrated Device? Is the integration online?
Custom fields not visibleUse Customise Layout to drag hidden custom fields onto the editor.
Commands not availableVerify the integration supports Invoke Command. Refer to the integration’s manual for supported commands.

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